Change of Mind You may cancel an order within 12 hours after placing it. You can contact our support team via email at contact@thecatlovershop.com within 12 hours if you want to change the size or variants before we process your order.
Returns We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@thecatlovershop.com.
Please note, The Cat Lover Shop is based in Brisbane, Australia. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted and the item is defective or damaged, we will send you a return shipping label, as well as instructions on how and where to send your package. For returns due to other reasons, you will be responsible for the return shipping costs.
You can always contact us for any return question at contact@thecatlovershop.com.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost or Stolen Orders THE CAT LOVER SHOP accepts NO responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
